you ever have difficulties with Quick & Easy 1099/W2, After The Fact Payroll,
941/944 Printing, or
another Information Returns product, there are several sources of help
the user manual.
If you have Quick & Easy 1099/W2 for
Windows version, the user manual is right on the CD-ROM containing the
programs. The same goes for Quick & Easy After the Fact
Payroll for Windows.
can't locate the CD-ROM for Quick & Easy 1099/W2 for Windows,
download another copy of the manual. It's
a free download! Your answer may be right
- Perhaps you're not the first person to
ask this question.
Perhaps we already have a workaround that will help. Look in the FAQ (Frequently Asked Questions)
- The HELP capability in Windows
may resolve your system-related question.
Particularly if the problem is print-related, you may also find that
the manual that came with your printer may be able to offer some assistance.
can reach our Technical Support Group between 9:00 a.m. and 5:00 p.m. Eastern Time at
(860)364-0615. During tax season we
provide additional hours of coverage as well.
There is voice mail coverage of this number 24
hours a day, 7 days a week if no one on the Technical Support staff is
available to take
your call immediately. Please
be sure to leave your name and telephone number so we can return your call
efficiently. Or, you can send our Tech Support Group an E-MAIL
-- address it to firstname.lastname@example.org
the busy time of year for us in Tech Support is the last few weeks before
1099s and W-2s are due out. Why not install your software and try it out as soon just
as you receive it? If you have a problem, we'll have lots more time to
devote to solving it for you if it's not our peak season.
can FAX samples of problems you encounter to our Technical
Support Staff at (860)364-0612.
Please be sure to label faxes with your name and organization.
Don’t forget to provide your voice phone number and hours you can be
reached so we can follow up with you.
- It's possible
that there's a
available for the program you're using. Just
|At Information Returns,
Inc., we’re interested in hearing about questions that have occurred to you
while using our products and how you solved them.
When you let us know, we’re often able to improve the product for the
next tax year. We may even be able
to devise a workaround for this year! Sometimes,
what seems logical to one user just doesn’t seem logical to another.
And sometimes tax regulations require that we do things a particular way.
But let us know! We can then
provide a hint for other people who might have the same problem.