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Question: I'm having trouble downloading
things from this website. For example, I tried to download the 1099/W2
demo program unsuccessfully, and I've also been unsuccessful in downloading
program updates. Is it the Internet or is it me?
Answer: Several things
can go wrong downloading. Here are a few of them and things to do to solve
the problem.
1. Unless you have a fast Internet connection
(such as DSL, Cable, or T-1) you will notice that the download takes time -- in
some cases, a LONG time -- to execute. Even if you have a fast connection,
some downloads are sizeable and it may appear that nothing is
happening while the download is occurring.
Hint: look for the signal (usually in the
lower right corner of your screen) that shows activity with the Internet.
If it shows activity, chances are your download is proceeding -- just a bit
slower than we all would wish.
2. It's possible that you are being
"protected" from downloading programs from the Internet, particularly
if you are on an office network or LAN. Your system could be
actively blocking you from downloading the demo program and/or a program
update. Frequently, the symptom here is that the download begins -- and
appears to complete instantaneously; much too quickly for the download actually
to have taken place. This is one to discuss with your
system people or network people. They may have a workaround for
you -- or at least an explanation.
Here's a quick way to see if this appears to be
the problem. Try downloading the user manual
for Quick & Easy
1099/W2. This download file is NOT a program -- instead, it's a PDF file. If you find that the
user manual downloads normally, but the demo program and the program updates do
not, you're probably being blocked from downloading programs -- also called
"executables". If that's the case, it's a matter for
your systems or network people.
3. There is a security setting in Internet
Explorer that can prevent downloading files of any kind. While this is not
the default setting, it is possible that your browser has had this setting
activated.
Here's how to find out: Open Internet
Explorer. Under the "Tools" pulldown menu, select the
"Internet Options" line. When the next screen opens, click on
the "Security" tab. Near the bottom of the box that opens, click
on "Custom level". A box will open with a series of options,
each of which has a circle next to it to check to apply that option.
Scroll down this box until you see a category called
"Downloads". There are two sub-categories here, "File
Downloads" and "Font Downloads". Under each you will see a
choice for "Disable" and a choice for "Enable". As you
might expect, in order to download files or fonts, the appropriate
"Enable" box must be checked.
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